Reliable Commitment to Your Satisfaction

Terms and Conditions of Sale

Effective Date: 01/01/2026

Last Updated: 01/03/2026

1. Introduction and Agreement

These Terms and Conditions (“T&Cs”) govern the use of the website https://thehiddenhatch.co.uk and the purchase of any goods or services from The Hidden Hach Ltd (“we,” “us,” or “our”). By accessing or using our website and placing an order, you agree to be bound by these T&Cs. If you disagree with any part of the T&Cs, you must not use our website.

2. Contact Information

3. Products

• Product Descriptions: We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are accurate. However, we do not guarantee that the descriptions are entirely error-free.
• Colour and Size: While we aim for accurate representation, the colours and appearance of products may vary slightly from how they appear on your screen due to monitor settings. Sizes are approximate and may vary slightly due to the nature of handmade or natural products.
• Availability: All products are subject to availability. If an item you have ordered is unavailable, we will inform you as soon as possible.

4. Placing an Order and Acceptance

• Order Process: Placing an item in your shopping basket does not constitute a confirmed order. You make a firm offer to purchase the goods when you proceed through the checkout and click the “Pay Now” or “Confirm Order” button.
• Order Confirmation: We will send you an email acknowledging receipt of your order. This email is only an acknowledgement and does not constitute acceptance of your order.
• Contract Formation: A contract between us is formed only when we dispatch the goods and send you an email confirmation that the goods have been dispatched (“Dispatch Confirmation”). We reserve the right to refuse an order for any reason.

5. Price and Payment

• Pricing: All prices are clearly marked in GBP and include VAT/sales tax where applicable, unless otherwise stated.
• Payment Methods: We accept payment via Visa, Mastercard, PayPal, Stripe.
• Security: Payment is processed securely by our third-party payment providers. We do not store your full credit card details.

6. Shipping and Delivery

• Shipping Fees: Shipping fees will be calculated and added to your order total during the checkout process.
• Delivery Times: Estimated delivery dates are given for guidance only and are not guaranteed. We are not responsible for delays outside of our control (e.g., customs, postal strikes).
• Risk of Loss: Risk of damage or loss of the goods passes to you upon delivery.

7. Returns, Refunds, and Cancellations

• Your Right to Cancel (Cooling-Off Period): If you are a consumer, you have the right to cancel your order within 14 days from the day you received the goods, without giving any reason.
• Returns: To initiate a return, you must notify us via email at [email protected] within the 14-day period. Goods must be returned to us in unused, resalable condition and in their original packaging.
• Refunds: We will process the refund of the purchase price and standard shipping costs within 14 days of receiving the returned goods. You are responsible for the cost of returning the goods unless they are faulty.
• Faulty Goods: If the goods are faulty or misdescribed, please contact us immediately. Post review we will cover the cost of return postage and offer a replacement or a full refund.

8. Intellectual Property

The content of the website, including text, graphics, logos, images, and designs, is the property of The Hidden HatchLtd and is protected by copyright and intellectual property laws. You may not reproduce, copy, or distribute any content from the website without our express written permission.

9. Limitation of Liability

We are only responsible for losses that are a foreseeable result of our breach of these T&Cs. We are not responsible for any business losses (including loss of profits, revenue, or goodwill). Nothing in these T&Cs excludes or limits our liability for death or personal injury caused by our negligence or for fraud.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England, Wales & Northern Ireland. Any disputes relating to these T&Cs shall be subject to the exclusive jurisdiction of the courts of The United Kingdom.